THE CUSTOMER EXPERIENCE

CUSTOMER
POLICY
.

  • Service prices for WEX DO NOT include the cost of hair. Prices are subject to change.
  • WEX is not responsible for sensitive scalp, tenderness, abrasions or sores due to the install process. There will be no refunds on services.
  • Issues must be addressed at the time of service.
  • We take walk-ins only.
  • If you sign-in and leave the salon, your spot can not be held if your name is called before you return.
  • Packages require at least two packs of hair. There is an extra charge for using more than two packs of hair, non-cut wefts, mixed color tracks, or reusing hair.
  • To receive package prices, your hair must be clean and blow-dried. Pre-installs are a WEXtra.
  • Payments will be collected prior to service. No personal checks are accepted.
  • Only one promotional offer can be used at each visit.
  • Children and men are not allowed unless they are being serviced. No pets allowed. We reserve our waiting area for clients.
  • We are not responsible for hair loss or hair breakage from extensions removed outside of WEX. We recommend that you utilize our professional staff for this service.
  • Customers who are not willing to sign and accept our salon policy will not be serviced.
  • WEX is not responsible for lost or stolen items.
  • Children under 16 must have a parent present.
  • Effective January 1st, 2017 – we no longer offer or redeem Rewards Points.
  • Prices are subject to change.
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